FAQ

Credit Card – We require all of our clients to hold a valid credit card on file. We will charge the card placed on file prior to the initial service to confirm card information. After the initial service, we will charge the card on file after each service is completed, and an email receipt will be sent to the email placed on file.

Included:

• Mowing of the main turf areas

• Line trimming (string trimmer/weed eater) around edges and obstacles

• Edging along sidewalks, driveways, and curbs

• Blowing clippings and debris from hard surfaces and the lawn

Not Included:

• Work in flower beds, landscaped areas, or mulched zones

• Weeding or maintenance in partitioned-off sections

• Trimming/removal in cracks of concrete, patios, stone borders, dog runs, or other high-risk areas

– No, we do not require contracts but do require at least 48 hours notice to any service cancellations. 

– If you are looking for a one time service, we are not the company for you. We like to keep our schedules consistent and only take on properties that we are expecting to have a long term relationships with. The initial service price will be adjusted to double the original service rate if services are cancelled after the first service. 

We love seeing yards decorated for the holidays! To keep your inflatables, lights, and other decorations safe, our technicians will mow and trim around them with a generous buffer of space. This helps us avoid any chance of nicking cords or kicking up rocks and debris, so the grass right around your decorations may be a little longer until they come down.

Anytime is a great time to start our weed control program! Different weeds are targeted at different times of year, so there’s truly no “wrong” season to begin— we’ll get you on the right schedule right away for year-round results.

For everyone’s safety and to ensure smooth service, please secure all pets indoors on the day of your scheduled visit. Our technicians will not enter the backyard if any animals are present. While we cannot guarantee exact arrival times on service days, we work hard to maintain consistent routes and will make every effort to service your property at approximately the same time each visit once seasonal schedules are set.

No issue with a locked gate—as long as it’s a combination lock! Please ensure the gate is unlocked before our arrival on service day, or provide us with the combination in advance so our technician can enter, complete the service, and relock it securely. Our technicians cannot wait on-site for the gate to be unlocked after they arrive, so advance preparation helps keep everything running smoothly and on schedule.

To keep your belongings safe, our technicians won’t move personal items such as patio chairs, kiddie pools, toys, trampolines, or yard equipment. We’ll carefully mow and trim around anything left in the yard. For the cleanest cut, we recommend moving smaller items out of the lawn before your service day. Thanks for helping us take great care of your yard!